At Latourette Library, we are committed to making sure you have the support you need to navigate our digital resources. Whether you have a quick question or need in-depth research assistance, we now offer two convenient ways to get in touch with your librarian.
1. Fill Out a Help Ticket – Best for Quick Questions
If you have a basic question that can be answered via email, filling out a Library Help Ticket is the quickest and easiest way to get assistance. This option is great for:
✔️ Issues with login credentials
✔️ Help locating a specific book, article, or resource
✔️ Questions about library policies or access
✔️ Basic citation help
✔️ Any other quick inquiries that don’t require a live conversation
Once you submit a help ticket, the librarian will respond as soon as possible with the information you need.
2. Book an Appointment – Best for Personalized Assistance
We are excited to introduce a new option to eliminate confusion when scheduling across time zones: Book an Appointment! When you book a meeting, the system allows you to adjust availability to your local time zone, making scheduling easier than ever.
There are three appointment types available:
🔹 Research Consultation (45 min) – Ideal for in-depth research assistance. If you need help developing a research strategy, finding sources, or working on a complex topic, this is the best choice. Tip: When booking, include your research topic in the notes section to help the librarian prepare.
🔹 30-Minute Appointment – Great for general library assistance that may require some discussion but does not involve extensive research help.
🔹 15-Minute Appointment – Perfect for quick questions, troubleshooting, or brief guidance on library resources.
Need help booking an appointment? Check out this tutorial video for step-by-step instructions!
No matter which option you choose, we’re here to support you on your academic journey. Whether you need a quick answer via a help ticket or a personalized session through an appointment, your librarian is just a click away!